Shipping Rates and Returns Policy

Shipping rates

The price is £2.99 for delivery to the UK and Northern Ireland via RoyalMail 48 hour delivery (though 98% of packages are delivered within 24 hours).  There is also the option of next day delivery for £6 by FedEx tracked and signed for.

Subscription boxes are always sent via RoyaMail. Items purchased via our store can be delivered through either Royal Mail or Fed Ex, depending on your choice when checking out. 

Shipping times

Subscriptions are shipped on the 5th of each month, unless the 5th falls on a weekend or public holiday, in which case your box will be shipped on the next working day. Past months’ boxes from the treatbox ‘Shop’ are shipped on the same working day if the order is received by us before 1pm, otherwise orders will be shipped the following working day.

Treatboxes are designed to fit through the average UK letterbox and we will send you a confirmation email when your box has been shipped.

Returns

In the unlikely case you receive a box with damaged treats or you are unhappy with your order in any way, please contact returns@treatbox.com and we will resolve it as soon as possible. Please remember we aim to keep our site updated with all new brands we partner with. However, these partnerships are always changing, expanding and improving, so your box may be slightly different from the images or brands listed on our website.

When you email returns@treatbox.com, please include your full name, customer reference number, should look something like this: ‘#0123456789’ and what the issue is. We aim to reply to any emails within one working day. We will resolve your issue or provide a returns slip – whichever is most appropriate.