Frequently Asked Questions

What is treatbox?

treatbox members subscribe and receive a lovingly-packed box of delicious sweets, chocolates or other treats once a month.

How does payment work?

We offer easy secure payments by credit card or debit card. You will be charged every month on the anniversary of the day you subscribed.

When do you deliver?

Subscriptions are shipped on the 19th of each month, unless the 19th falls on a weekend or public holiday, in which case your box will be shipped on the next working day. Past months’ boxes are shipped on the same working day if the order is received by us before 1pm, otherwise orders will be shipped the following working day.

How will I know my box has shipped?

We will send you an email confirming when your order has been shipped.

What is in the box?

Each box’s contents depends on what type of box you order. Within the theme of the box you’ll get a wonderful assortment of goodies from around the world, that differs every month. Also, all sweets or chocolates are individually wrapped, so you can easily share the love should you wish!

Where do you deliver?

We deliver everywhere in the UK. (We do not deliver outside of the UK at this stage).

Do I need to sign for my delivery?

For standard shipping, NO. The treat boxes are designed to fit through the average UK post box slot so should be posted through your letter box if you are not at home.

How do I cancel my subscription?

You can cancel your subscription at any time by logging into your account and managing your subscription.

Do you offer a trial treatbox?

We don’t offer a trial box but we will, give you 20% off the price of your first treat box, simply checkout using the following code: MYFIRSTTREATBOX. Past months’ boxes are available at full price for immediate delivery while stocks last from our shop.

Can I send my treatbox to someone else?

Yes you can change the delivery address on your account up to 24 hours before the shipment date (19th of the month) when ever you like. Just remember to change it back.

Can I change the treatbox that you will send me?

You can change the treatbox that you have chosen for your subscription at any time by logging into your account and managing your subscription.

Are you ready to subscribe to treatbox?

Well without further ado, we'll let you go and buy some sweets.